Customer Service

We would like to welcome you to our online store. We hope that your experience at our site will be a pleasant one. To best expedite any questions or concerns you may have please contact us via email at thejustusclothingcompany@comcast.net.                                                                                                                                                                                                                 
Shipping & Delivery

All verified orders for in-stock items are processed and shipped within one business day.  You will receive a confirmation when your order has been processed along with tracking information if you chose a shipping method with tracking.  Unless otherwise selected all orders are shipped via USPS Priority Mail or First Class shipping.  We find that tracking numbers from USPS are not as useful for the purposes of tracking a shipmet as Fed Ex or UPS.  

Please note that shipments to Alaska, Hawaii and countries outside the United States may take up to 2 weeks for delivery.  For faster shipping, be sure to choose an expedited shipping option.

Customs/Duties for Canadian / International Orders:
Customers are responsible for all duty/import taxes.  Please note time delays may result from customs processing.

If an order is deemed unverified (credit card is declined, insufficient funds, etc) the order will not be processed and you will receive an email with the notification that your order has been cancelled with an explanation. 

Privacy & Security
Your information is not sold to any other company and is kept private.  For information regarding our privacy policy please review the Privacy Policy posted on this site.
Returns & Replacements
100% Satisfaction Guarantee:
If for any reason you are dissatisfied with the item(s) you have purchased you can return them to us within 30 days of receipt of your order for exchange or refund. To help expedite the return or exchange process, mail a copy of the sales receipt along with the item(s) you wish to return or exchange to the following address:
The Justus Clothing Company
P.O. Box 720
Royal Oak, MI 48068

Please also indicate the reason for the return or exchange. Returns will be applied to the original credit card only. No exceptions. The customer is responsible for all shipping charges.

Ordering

Why create an account?

With an account you can track the status of your order and your order history and make placement of future orders quicker and easier.  If you have not created an account, you can do so here: Create Account.  Simply follow the prompts to complete setting up your account.  

How do I edit my account information? 

Click the "Account" link at the top right hand side of our site to edit your account information.

I forgot my password.

Click the "Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Why do you need my phone number?

Phone numbers are included on applicable shipping forms to help expedite delivery. We do not make marketing calls.  We may call a customer if there is a problem or if we have a question about the order.

Can I ship to an address other than my billing address? 

Yes.  However, please note the billing address must match the billing address on on file with your credit card provider. We may require additional verifications or information before accepting your order. Please see User Agreement for more information on order acceptance policies. 

If you additional questions that have not been answered here, please contact us via email at thejustusclothingcompany@comcast.net.